هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه الدورة إلى عالم تقنية المعلومات (IT) لتتعرف عليه. فإنك ستتعرف على الجوانب المختلفة لتقنية المعلومات، مثل أجهزة الكمبيوتر والإنترنت وبرامج الكمبيوتر واستكشاف الأخطاء وإصلاحها وخدمة العملاء. تغطي هذه الدورة مجموعة متنوعة من موضوعات مجال تقنية المعلومات والتي تم تصميمها لتزويدك بنظرة عامة عما سيأتي في برنامج الشهادة هذا.
أساسيات الدعم الفني
أساسيات الدعم الفني
This course is part of Google شهادة تقنية المعلومات من Professional Certificate
Instructor: Google Career Certificates
Access provided by Pontificia Universidad Católica del Perú
12,936 already enrolled
Gain insight into a topic and learn the fundamentals.
459 reviews
Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
98%
Most learners liked this course
Skills you'll gain
- Computer Literacy
- End User Training and Support
- Desktop Support
- Information Technology
- Technical Support
- Technical Communication
- Technical Documentation
- System Support
- Computer Networking
- Software Documentation
- Technical Support and Services
- Computer Hardware
- Operating System Administration
- Software Installation
- Package and Software Management
- Hardware Troubleshooting
- Help Desk Support
- General Networking
- Network Support
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
18 assignments
Taught in Arabic
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Google شهادة تقنية المعلومات من Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Showing 3 of 459
MA
Reviewed on Mar 11, 2023
استفدت كثيرا من هذه الدورة وارغب بالتعلم على بقية الدورات التعليمية المتوفرة علي منصة كورسيرا
IA
Reviewed on Dec 27, 2021
دورة رائعة جداً أنصح بها , أستفدت الكثير من المهارات وتعلمت الكثير من المعرفة في مجال الدعم الفني ... شكرا جزيلا
OH
Reviewed on Jan 20, 2024
إنه رائع أود أن اشكر اكاديمية كورسيرا وشركة جوجل على هذا العطاء
