Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Access provided by Life-Step Online Learning

1,772,683 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(184,195 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(184,195 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (158,219 ratings)

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Information Technology
Category: Technical Documentation
Category: Desktop Support
Category: Computer Networking
Category: Software Installation
Category: Linux
Category: Software Systems
Category: Microsoft Windows
Category: Technical Support
Category: Technical Communication

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (51,004 ratings)

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: OSI Models
Category: Wireless Networks
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Virtual Private Networks (VPN)
Category: Network Protocols
Category: Routing Protocols
Category: Network Troubleshooting
Category: Network Architecture
Category: Network Security
Category: Network Infrastructure
Category: Computer Networking

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,711 ratings)

What you'll learn

Skills you'll gain

Category: Microsoft Windows
Category: Linux Commands
Category: Linux
Category: System Monitoring
Category: Operating Systems
Category: Windows PowerShell
Category: Package and Software Management
Category: User Accounts
Category: Command-Line Interface
Category: File Systems
Category: Software Installation
Category: File Management
Category: Remote Access Systems
Category: OS Process Management
Category: Technical Support and Services
Category: Desktop Support
Category: Systems Administration
Category: Identity and Access Management
Category: Authorization (Computing)
Category: Linux Administration

System Administration and IT Infrastructure Services

Course 424 hours4.8 (25,828 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Active Directory
Category: Disaster Recovery
Category: Virtualization
Category: Lightweight Directory Access Protocols
Category: Cloud Infrastructure
Category: IT Infrastructure
Category: Linux Administration
Category: User Accounts
Category: Server Administration
Category: Windows Servers
Category: Network Administration
Category: Cloud Computing
Category: Data Storage

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (24,489 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Encryption
Category: Authentications
Category: Network Security
Category: Authorization (Computing)
Category: Firewall
Category: Wireless Networks
Category: Security Awareness
Category: Hardening
Category: Technical Support
Category: Data Security
Category: Threat Modeling
Category: Cybersecurity
Category: Generative AI
Category: Information Assurance
Category: Security Controls

Instructor

Google Career Certificates

Top Instructor

Google
326 Courses12,110,915 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹
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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.