I was hesitant to start the IT Support Professional program because I was concered it was well beyond what I knew of PCs and Tech in general. I'm glad I finally started because the Tech Support Fundamental course covered a great deal of what I already new. The course left me with a sense of confidence as I make my into the networking portion of the certification.

If someone asked me did I learn on this course, I can honestly say "Yes I did". The course has structured the humble IT Skills I have aquired in the past. I got a lot from the "Getting Through a Technical Interview Section". It would also be good if there was a Customer Service trouble shooting simulator to use and practice with. Something to google and explore.

This course was very helpful. It gave a foundation of IT support. I was very confident with computers and technology before starting this course, but there was a lot of information that I didn't know until taking this course. The lessons were easy to follow and the labs were very thorough giving you lots of instruction and I never felt lost with what I should do.

This may be slow for folks already doing basic IT, but for those with computer navigational skills this is a great place to start to move forward. Even if you don't have an interest in working in this field, taking this course teaches you how to more effectively troubleshoot and think critically about whatever issues you might come across in your daily computing.

Es un curso muy informativo y te ayuda a entender mejor el mundo de ser un Especialista en las Tecnologías de la Información. Pude entender conceptos como Troubleshooting, Customer Service, Networking, Operating Systems y mucho mas. Recomiendo este curso a todas las personas que desean entran en el mundo de ser un especialista en IT y empezar su carrera en ello.

I think this course is a great refresher and introductory program for those interested in a career in IT. This will serve as a foundation that you can build a more technical skillset on. This program will give you an overview of what a successful, emotionally intelligent IT professional looks like. I am excited to see what else Google and Coursera have in store.

Teaching the fundamentals may seem not necessary, but it is the foundation blocks for success in the IT field. Thank you for putting together instructors that are in the field and that can relate to each of us on several levels. The content was refreshing because it allowed me to place what I had already known into context. Looking forward to the next course.

It is extremely well designed course.They have created a very good learning environment.It keeps you engaged all the time and trust me you will never get bored, the lessons are short but precise, the supplementary reading is good.Instructors are cool and friendly.It helped me to clear some of my fundamental doubts.

Its truly an amazing course!!Cheers to Google

great intro course for people interested in IT without much experience. Even with all my knowledge as a network administrator, I learned a lot of things I was unfamiliar with with actual application and machine functions. The instructors appeared knowledgeable and the course was paced in a way that did not make me feel like I was out of my depth or overwhelmed

This is my first time ever trying a course online, my first time really going for my career with something I am passionate about. This course did an amazing job teaching me so many useful things and makes me want to go even further and try completing more courses to get even more knowledge and making my career expand in so many ways. I love Coursera! Thank you!

This course was great and filled with tons of information that is essential to getting into the space of IT. I've learned a lot and was able to reinforce a lot of the information I knew while I was growing up with the tech. It was amazing to see where we were and where we are now in terms of technology. I highly recommend this course for anyone trying to learn!

The course is presented in a straightforward manner and is full of good practices for supporting troubleshooting and repair of computers.

I could have skipped some of the videos that introduce the presenters because it is their unique experience towards information technology career that won't necessarily be part of my experience trying to get into I.T. career.

Having more than 2 decades of IT experience, I can tell you this course does a great job of explaining the base level fundamentals of Technical Support. If you are completely new to IT and/or support, you will gain a lot of insights into the Tech Support field and will get your feet wet in the areas that you will deal with on a daily basis in a real world job.

It is an honor to be here and take google certificate courses for the subject i am passionate about for my whole life. Thank you Information technologies, Internet, Engineers, Scientists and Google Crew (Kevin Limehouse, Devan Sri-Tharan, Cindy Gouache, Victor Escobedo, Gian Picasa, Phelan Vendeville, Marti Clark, Rob Clifton) for making all of this possible.

The most interesting thing I learned in the Google Technical Support Fundamentals course was the importance of communication in technical support. Technical support professionals need to be able to communicate effectively with both technical and non-technical users. This can be challenging, but it is essential to being able to successfully resolve user issues.

I have found this course to be essential for IT Technicians in the sense that it helps your understand more in-depth technical terms. It is a must if you love working in a technical field and for working in the IT industry. I have enjoyed this course so much. It helped me devolop personally and professionally in so many waysand definetly in more ways than one.

I believe the quizzes after each lesson were beneficial. The courses met the learning needs of various learning styles. An auditory learner and visual learner would benefit from taking this course. There were diverse instructors. Go Google! Additionally, providing learners with words of encouragement throughout the lessons were beneficial. Job well done!

I really enjoyed getting a brief introduction to each topic this course will cover before taking a deep dive into each topic. This allowed me to get a general idea of what will be covered, and it also allowed me to see which areas of technology I might be more interested in than others. This will allow me to make a better decision when choosing a career in IT.

it was the most precise basic information about I.T. Support and it started from scratch so I enjoyed learning it, times like our its hard for one to go get a certificate because of their particular daily routine and here thanks to Coursera and Google for educating people like me who don't have enough time to learn something new to change their field of work.

One of the most intuitive, immersive, thorough and genuine courses I have ever taken, I will be forever thankful to Google for providing this amazing course that I know that will open so many doors in my personal and professional development. Thanks for making a difference in a world where is fundamental to unite and bring people together for the greater good.

In my opinion, this course was well designed and constructed.

The instructors were clear, interesting, and human.

The resources made available made it easier to follow along.

I learned, and there were only a few, maybe even a couple of occasions when I got confused.

I would recommend this course to anyone.

Google, keep making these great courses.

"IT" was enriching.

A great introduction to the computer tech world! It was a great refresher for me and I look forward to the next courses in this track to learn those things I never got a chance to learn well while on the job. I would recommend this course to anyone whom has the desire and need to get the knowledge they need to start a career in technical support and beyond..

Between doing this on my phone and my computer i encountered a few issues but hey!, it is an IT class anyways so it was okay to have to troubleshoot somethings. Sometimes the videos went a little to fast and i had trouble comprehending what was just said before the next thing was said but over all it was very informative which is what i am here for so 5 stars!

Um curso muito interessante com muito conteúdo de prática e aprendizado, estou super contente com a oportunidade de ter o realizado, estou super empolgado de pensar sobre ter a GOOGLE no meu cv ou resume, quem sabe o que o futuro me aguarda, sou Victor Gabriel Nascimento ou {von}, nasci no interior do sul do Brasil chamada Colombo, proxima a Curitiba, Paraná.

I'm glad I took a chance and took this IT fundamentals course. While I know there is much more to learn this has given me a road map and helped me visualize the tech side of things as most of us use it look up dancing cats. It has made me more aware of myself and the amount of work that goes into maintain this large world-wide network that we are all fond of.