DH
Nov 13, 2019
I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.
GM
Aug 18, 2023
A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.
By Manoj K S
•May 28, 2020
Hi, my name is Manoj Singh. This course changed my mindset of serving the IT that how to understand user's issues keeping the mind calm and use empathy so that the user explains the answers relevant questions. In this course mostly enjoyed the troubleshooting part.
Thanks,
Coursera and Gooogle Team.
By Ramon A R
•Aug 24, 2018
This course is a "must-do" for anyone who is a novice and wants to get into the IT-field. The structure/context it provides to help understand IT processes is going to be very helpful for learning the more complex materials. The material is fun and the teachers are all very engaging and personable.
By VeRhonda K T
•Jun 28, 2018
I am really enjoying learming more about the Linux platform. I was afraid because it used to look like a bunch of letters on a screen that made no sense to me. Now I understand what they mean by human readable instructions. Thank you for the labs, I would never have gotten any of this without them!
By Fallon W
•May 6, 2018
I really enjoyed this course. It was paced just right and I appreciated the step by step learning and how each lesson led into the next. I also liked the google virtual machine lessons that allowed me to work on Linux and learn how to build a computer without having to purchase expensive equipment.
By marland j
•Mar 18, 2023
Very good material and well done on all of the presentations. Now on to the Copt A test next. An excellent beginners' course. Thanks to everyone that participated in this course. I am on my way. God bless all of your all and now I am motivated to learn more about the wonderful world of tech.
By Anshul S
•Apr 15, 2022
This course helps me a lot to understand new concepts especially the hardware and the os section was very good along with all the other sections. I wish google continue to roll out more courses like this in future. These types of courses helps a lot in education and helps to build a strong career.
By Abdulgader S
•Aug 13, 2020
If you are coming from an IT background you will find the course too basic, but would be good to brush up your skills and existing knowledge.
If your background is different from IT this course covers everything you need for a starter, will be a pleasant learning trip for you. I highly recommend it
By Rene L
•Aug 10, 2020
I have become aware of how a computer works and the fundamentals of how it works. I like how a single busy mother such as myself can broaden her learning in a field where there are not any in person contact during a pandemic. I appreciate this program and for the Opportunity Goodwill has given me.
By Drew
•Jan 28, 2020
Very informative, they also take it slow enough for beginners. I definitely recommend doing some extra research on your own time, but just to pass this course you really only need the content and supplemental reading they provide. It is nice to dive deeper to get a better understanding, however.
By Timothy C
•Oct 28, 2018
Course is great! Instructions and assignments are explained in great detail, & it will teach you the basics in no time allowing you to feel like a pro. You will learn a lot, & it is a commitment but its definitely worth it especially for anyone looking for a refresher or to learn the basics of IT.
By Juman A
•Oct 21, 2022
This is a great introduction to the world of IT. It covers all the basics in short digestable lessons. It also gives learners sufficient practice through quizzes, graded assessments and external tools. Another great thing is that it encourages learners to constantly read and seek more knowledge.
By Raishma K
•Aug 24, 2022
I learned about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give us an overview of what's to come in this certificate program.
By Kally T
•Nov 21, 2021
Great!!! Overall Experience not having a college degree, i was nervous but the knowledge given by these professionals, regular people like you and me. gave me a boost in my confidence an self by challenging myself in a way i did't' think was possible. Thank You Google!!! And Thank You Coursea!!!.
By Gayan P
•Jun 4, 2021
This course was very helpful for me to understand what is IT support means and what fields of knowledge cover in the professional certificate program. It's inspiring and fun to learn and listen to experts and professionals in real IT industry. I hope to follow all the other courses in the program
By Artur M
•Mar 27, 2021
I really liked how course is structured. Saturation made it easy to get involved and understand what is the topic about.
Only thing, please check supplement materials which you provide in course. There are some sources which fall back to 2015 or 2018. Assume you may add much more relevant sources.
By Claudio P
•Jan 18, 2021
It is a great course for beginners! It provides valuable basic knowledge which everyone should have! It is not only for people who want to be IT support specialist but also for people (like me) who desire to be wise computer consumers as well as upgrading their CV with relevant IT certifications.
By Oscar T
•Oct 12, 2020
The course was excellent. The learning methodology that are applied is very effective, and very comfortable. The instructors are precise and charismatic. The contain of this curse is very valius. Thank very much for make posible that many people to different part of the world access to education.
By Alexandria J
•Sep 11, 2020
This course was very informative and worthy. I've learned so many things to help me get to the next step of becoming an IT specialist. I highly recommend this course for any IT beginners or someone who needs a refresher. I am more confident in taking up this role and I thank this course for that.
By Hector F J S
•Jul 21, 2020
A great course to learn and remember the fundamentals about Systems, Computer Architecture and more. The part that I really learn was about the customer service that thing is very important, we need sometimes to remember that we work to serve for others and we need to remember that we are humans.
By Jolly J
•Mar 6, 2020
I am very pleased and excited to say that I have really enjoyed learning this module. From the program introduction of IT to the troubleshooting, all the contents, quizzes, and labs were very knowledgeable and easy to understand. I have also assembled a computer. Looking forward to learning more.
By Dave P
•Jul 27, 2019
This is a great basic course. The instructors do a fantastic job of relating the complex subjects to everyday, understandable language. If you use a computer at all, this course is chocked full of useful information to minimize your frustration with small technical problems. I'm only in week 2
By Fathima H
•Apr 6, 2024
The Technical Support Fundamentals course is very important for IT students. It is a must learn for IT Support learners. this course was very useful for me. Because I understand more and more in IT practices and theories. So now I know more knowledge in IT industry. I'm so very blissfully now.
By Cesar E G M
•Jul 21, 2021
This is an amazing introduction to IT support. It's a comprehensive overview of the topics and skills that one needs to know in order to be succesful in the field. The instructors are professionals that actively work in positions related to IT. The lessons are well structured and easy to follow.
By Hetty R
•Mar 19, 2021
Great thus far. I have difficulties verifying my ID and I have had trouble getting to my course each time I want to work. I am happy that I was given the opportunity to complete the one assignment that gave me some difficulty initially. I have had a great course. Thanks a million Coursera!
By James A
•Dec 15, 2020
This course really filled in some gaps for me. It also helped to put all that I have learned over the years into order. Finally, it helped me to realize how much more there is to IT and how many more opportunities exist than I previously imagined. I look forward to continuing on this journey.