Start the UX Design Process: Empathize, Define, and Ideate

This course is part of Google UX Design Professional Certificate

Instructor: Google Career Certificates

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What you'll learn

Empathize with users to understand their needs and pain points.
Develop problem statements to define user needs.
Generate ideas for possible solutions to user problems.

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Assessments

11 quizzes, 4 assignments

Taught in English

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This course is part of the Google UX Design Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

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There are 4 modules in this course

Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems.

Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio.

Get ready to begin the design process for a new portfolio project: a mobile app! This part of the course will focus on empathizing with users, which is the first phase of the design process. You’ll think through the needs of your potential users to build empathy maps and create personas. These hands-on activities will help you understand user perspectives and pain points.

What's included

13 videos18 readings4 quizzes1 assignment2 plugins

13 videosTotal 54 minutes

Introduction to Course 2: Empathize, Define, and Ideate2 minutesPreview module
Lisa - Create a UX design portfolio1 minute
Introduction to UX design portfolios2 minutes
Introduction to website builders4 minutes
Introduction to best practices for UX design portfolios6 minutes
Empathize with users2 minutes
Recruit interview participants 8 minutes
Prepare for user interviews2 minutes
Interviewing users 6 minutes
Empathy Maps5 minutes
Identify user pain points4 minutes
Understand personas6 minutes
Wrap-up: Empathizing with users and defining pain points0 minutes

18 readingsTotal 270 minutes

Welcome to Course 215 minutes
Helpful resources and tips10 minutes
Introduction to the first portfolio project15 minutes
Choose your portfolio prompt10 minutes
Review: Explore UX design portfolios10 minutes
Explore website builders for your portfolio10 minutes
Plan your portfolio website10 minutes
Start your online portfolio10 minutes
Understand empathy in UX design10 minutes
Determine research goals and questions30 minutes
Find and recruit interview participants15 minutes
Conduct user interviews15 minutes
Build empathy with users to inform research10 minutes
Build an empathy map30 minutes
Case studies: Products that address pain points20 minutes
Learn more about personas 30 minutes
Glossary terms from course 2, module 110 minutes
Exemplars: Create personas for your portfolio project10 minutes

4 quizzesTotal 119 minutes

Submit your choice of portfolio project prompt 10 minutes
Test your knowledge on UX portfolios4 minutes
Activity: Create personas for your portfolio project30 minutes
Module 1 challenge75 minutes

1 assignmentTotal 8 minutes

Test your knowledge on user pain points8 minutes

2 pluginsTotal 40 minutes

Choose your portfolio project prompt10 minutes
Pain points vs. solutions30 minutes

In this part of the course, you'll continue to empathize with users of the mobile app you'll later design. You'll craft user stories and develop user journey maps. You’ll also learn about the importance of considering accessibility when empathizing with users.

What's included

8 videos6 readings2 quizzes1 plugin

8 videosTotal 25 minutes

Welcome to module 20 minutesPreview module
Craft user stories2 minutes
Consider edge cases4 minutes
Ayan - Real world example of edge cases2 minutes
Create a user journey map6 minutes
Consider accessibility when empathizing 4 minutes
Understand the curb cut effect 4 minutes
Wrap-up: Creating user stories and user journey maps0 minutes

6 readingsTotal 90 minutes

Learn more about user stories 15 minutes
Review: Craft user stories 10 minutes
User journey map slides15 minutes
Consider accessibility during user research30 minutes
Glossary terms from course 2, module 210 minutes
Exemplars: Create a user journey map for your portfolio project 10 minutes

2 quizzesTotal 80 minutes

Activity: Create a user journey map for your portfolio project30 minutes
Module 2 challenge50 minutes

1 pluginTotal 10 minutes

Design accessible experiences10 minutes

All of your work to empathize with users will help you define the problem that users are facing. In this part of the course, you'll move from the empathize phase into the define phase of the design process. To define the problem your designs will solve, you’ll build a problem statement, a hypothesis statement, and a value proposition. In addition, you’ll explore how psychology and human factors influence design.

What's included

7 videos7 readings4 quizzes

7 videosTotal 18 minutes

Welcome to module 30 minutesPreview module
Create problem statements2 minutes
Define hypothesis statements2 minutes
Determine a value proposition3 minutes
Understand human factors4 minutes
Explore psychology principles that influence design 4 minutes
Wrap-up: Defining user problems 0 minutes

7 readingsTotal 105 minutes

Introduction to the define phase10 minutes
Define problem statements 15 minutes
Learn more about defining user problems30 minutes
Define hypothesis statements 15 minutes
Review: Build problem statements and hypothesis statements10 minutes
Determine a value proposition15 minutes
Glossary terms from course 2, module 310 minutes

4 quizzesTotal 76 minutes

Self-Reflection: Problem statements and the 5 Ws framework10 minutes
Self-Reflection: Create a value proposition for your portfolio project10 minutes
Test your knowledge on how psychology and human factors influence design6 minutes
Module 3 Challenge: Define user problems50 minutes

You're ready to move into the third phase of the design process: ideate. You'll consider everything you've learned about the users you're designing for and the problems they're facing in order to brainstorm ideas for design solutions. To help you come up with lots of ideas for design solutions, you’ll conduct a competitive audit and complete design activities, like How Might We and Crazy Eights.

What's included

16 videos14 readings1 quiz3 assignments

16 videosTotal 51 minutes

Welcome to module 40 minutesPreview module
Understand design ideation 3 minutes
Explore lots of ideas 2 minutes
Recognize business needs during design ideation2 minutes
Use research to inform ideation3 minutes
Craig - Research informs ideation in the real world 2 minutes
Create goal statements 5 minutes
Scope the competition 3 minutes
Limits to competitive audits1 minute
Steps to conduct a competitive audit 4 minutes
Use insights from competitive audits to ideate 1 minute
Vanessa - My journey to UX 3 minutes
Use How Might We to ideate3 minutes
Use Rapid Sketching to ideate 7 minutes
Consider user journeys during ideation 4 minutes
Congratulations on completing Course 2: Empathize, Define, and Ideate1 minute

14 readingsTotal 205 minutes

Learn more about design ideation30 minutes
Learn more about how research informs ideation10 minutes
Learn more about goal statements10 minutes
Review: Build goal statements10 minutes
Learn more about competitive audits 30 minutes
Steps to conduct a competitive audit15 minutes
Review: Create a competitive audit and audit report10 minutes
How to present a competitive audit15 minutes
Best practices for How Might We15 minutes
Best practices for Rapid Sketching15 minutes
Glossary terms from course 2, module 410 minutes
Reflect and connect with your peers10 minutes
Course 2 Glossary 10 minutes
Start the next course15 minutes

1 quizTotal 50 minutes

Module 4 challenge50 minutes

3 assignmentsTotal 74 minutes

Self-Reflection: Ideation in everyday life10 minutes
Test your knowledge on competitive audits4 minutes
Activity: Create a competitive audit for your portfolio project 60 minutes

Instructor

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4.8 (5,672 ratings)

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Google Career Certificates

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Reviewed on May 24, 2022

Excellent course and the instructor is amazing! Definitly recommanded for people who want to learn more about design research, ux process and get a more professionnal perception in user experience.

Reviewed on Jan 23, 2023

This section of the UX Design Professional Certificate is really the starting point for this certificate. Finally understanding the steps in more detail and having hands on material to work through.

Reviewed on Aug 7, 2021

Great course. Helped me learn about UX research, why it is important and how to do it. Learn some amazing techniques like crazy eights and HMW. Instructors are good and explains everything neetly.

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