Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

10 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

Build your Networking expertise

This course is part of the Dell Technologies Technical Customer Support Specialist Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Dell

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

There are 4 modules in this course

This course is designed for aspiring IT professionals, network administrators, and cybersecurity enthusiasts. The course aims to equip learners with the skills necessary to effectively troubleshoot network connectivity issues and to understand the critical nature of cybersecurity in today's digital landscape.

Over the course of various modules, participants will delve into the complexities of network configurations, and common connectivity challenges. They will also explore the significance of cybersecurity, learn to identify common security threats, and understand the best practices for safeguarding information. Through a blend of theoretical knowledge and practical application, this course will prepare learners to tackle real-world networking and security scenarios confidently. This course is designed for learners seeking to gain a foundational understanding of networking and cybersecurity. No previous experience is necessary. With a strong emphasis on practical skills and real-world application, participants will be well-prepared to address the challenges of network connectivity and security. This course is a part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.

This week is like having a backstage pass to understanding how the internet works. In this module, you’ll uncover the secrets of common networking components, explore the layers that keep data flowing smoothly, and even peek into the different ways networks can be set up.

What's included

4 videos2 readings2 assignments

In this module, you’ll learn strategies for troubleshooting networks. We’ll equip you with the methods and tools needed to unravel connectivity mysteries, diagnose issues, and restore smooth data flow. Whether it’s comparing IP settings, investigating layers, or documenting failed attempts, you’ll be the hero who keeps networks humming.

What's included

1 video1 reading2 assignments1 plugin

In this module, you’ll learn to spot common cybersecurity threats. You will also unravel the significance of cybersecurity frameworks—those invisible scaffolds that protect our digital world. We’ll demystify their role and explore how they shape secure practices. By the end, you’ll be armed with knowledge to safeguard networks and data.

What's included

10 videos2 readings4 assignments1 discussion prompt

10 videosTotal 63 minutes

Cybersecurity Threats and Business Impacts11 minutesPreview module
Cybersecurity Incident Management5 minutes
Introduction to Cybersecurity Frameworks6 minutes
Analyzing Cybersecurity Frameworks6 minutes
Benefits of NIST Framework4 minutes
Implementation of Cybersecurity Frameworks5 minutes
Understanding IT and Cybersecurity Risk5 minutes
Concepts of Risk Management6 minutes
Risk Assessment4 minutes
Risk Management Standards, Frameworks and Implementation6 minutes

2 readingsTotal 20 minutes

Risk Assessment Exemplar10 minutes
Recap10 minutes

4 assignmentsTotal 160 minutes

Security Awareness Assessment60 minutes
Cyber Threats Quiz30 minutes
Cybersecurity Frameworks Quiz40 minutes
Risk Assessment Activity30 minutes

1 discussion promptTotal 10 minutes

NIST Framework Discussion10 minutes

In this module, you’ll explore essential cybersecurity practices. Learn how to develop a robust cybersecurity plan and compare various cybersecurity tools and approaches to enhance your understanding. Finally, you will devise effective incident management strategies to safeguard against cyber threats.