Healthcare Consumerism and Implication for Care Delivery

Healthcare Consumerism and Implication for Care Delivery

This course is part of Healthcare Trends for Business Professionals Specialization

Instructor: George “Russ” Moran

Skills you'll gain

Leadership and Management

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Assessments

14 assignments

Taught in English

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This course is part of the Healthcare Trends for Business Professionals Specialization

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There are 4 modules in this course

In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.

Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.

Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.

What's included

11 videos5 readings4 assignments3 discussion prompts1 plugin

11 videosTotal 43 minutes

Course Overview2 minutesPreview module
Module 1 Overview1 minute
Defining the Healthcare Ecosystem5 minutes
Consumer Driven Ecosystem4 minutes
Ted Talk Debrief3 minutes
The Role of the Consumer4 minutes
The Role of Employers3 minutes
The Role of Physicians and Hospitals5 minutes
Consumer Challenges4 minutes
Guest Lecture: Measuring Care in the Continuum3 minutes
Future Trends in Healthcare Consumerism4 minutes

5 readingsTotal 50 minutes

What I Learned About Health Care When My Cat Died10 minutes
Redesigning Care for High-Cost, High-Risk Patients10 minutes
Hospital Compare from medicare.gov10 minutes
For millennials, a regular visit to the doctor’s office is not a primary concern10 minutes
Texas Walmart hosting Beacon mental health clinic10 minutes

4 assignmentsTotal 72 minutes

Module 1 (Graded)30 minutes
Module 1 Practice Quiz 16 minutes
Module 1 Practice Quiz 26 minutes
Module 1 Practice Quiz 330 minutes

3 discussion promptsTotal 25 minutes

Class introductions10 minutes
Changes in Healthcare Landscape5 minutes
Player With Greatest Impact10 minutes

1 pluginTotal 15 minutes

Video: Ted Talk: Take health care off the mainframe15 minutes

This week we will explore organizational change and how it relates to healthcare.

What's included

10 videos2 readings3 assignments1 peer review2 discussion prompts1 plugin

10 videosTotal 36 minutes

Introduction to Module 22 minutesPreview module
The Need For Change4 minutes
Driving Change1 minute
Types of Innovation4 minutes
Planning for Change4 minutes
How Operational Change Impacts Consumers5 minutes
Guest Lecture: Technology and Consumer Engagement2 minutes
Responding to Change in the Healthcare Industry4 minutes
Three E's of Change3 minutes
Into the Unknown3 minutes

2 readingsTotal 20 minutes

3 Steps for Engaging Health Care Providers in Organizational Change10 minutes
Fair Process: Managing in the Knowledge Economy10 minutes

3 assignmentsTotal 64 minutes

Module 2 Practice Quiz 14 minutes
Module 2 Practice Quiz 230 minutes
Module 2 Practice Quiz 330 minutes

1 peer reviewTotal 60 minutes

Module 2 — A Healthcare Interaction60 minutes

2 discussion promptsTotal 20 minutes

Organizational Change, part 110 minutes
Organizational Change, part 210 minutes

1 pluginTotal 15 minutes

Video: Dan Heath: Want Your Organization to Change? Put Feelings First15 minutes

This week we will consider financial and reimbursement models from a distinct consumerism context.

What's included

9 videos1 reading4 assignments2 discussion prompts

9 videosTotal 31 minutes

Introduction to Module 32 minutesPreview module
Consumers and Shifting Costs3 minutes
Fee for Service payment model2 minutes
Financial Payments and Operations3 minutes
Payment Models and the Continuum of Care3 minutes
Guest Lecture — The Challenges of Integration and the Consumer3 minutes
New Models4 minutes
Payment Models in Non-Healthcare Services3 minutes
Ecosystems and Consumer Engagement4 minutes

1 readingTotal 15 minutes

The Case for Capitation15 minutes

4 assignmentsTotal 120 minutes

Module 3 Graded Quiz30 minutes
Module 3 Practice Quiz 130 minutes
Module 3 Practice Quiz 230 minutes
Module 3 Practice Quiz 330 minutes

2 discussion promptsTotal 25 minutes

Changing Fee For Service10 minutes
Issues Around Adoption of New Healthcare Payment Models15 minutes

Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.