What you'll learn

Customer Service
Communication
Hotel Operations

Details to know

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Assessments

4 assignments

Taught in English

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There are 3 modules in this course

Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.

This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.

What's included

6 videos1 reading2 assignments

6 videosTotal 17 minutes

Introduction to the Front Office 0 minutesPreview module
Front Office Structure 3 minutes
Main Responsibilities of the Front Office 3 minutes
Front Office Technology2 minutes
Image Standards for the Front Office 4 minutes
Interpersonal Skills for the Front Office 2 minutes

1 readingTotal 10 minutes

Hotel Front Office Operations_An Introduction10 minutes

2 assignmentsTotal 60 minutes

Presenting a Professional Image 30 minutes
Role and Importance of Front Office 30 minutes

This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.

What's included

5 videos1 assignment

This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.