Delivering Quality Work with Agility

Delivering Quality Work with Agility

This course is part of People and Soft Skills for Professional and Personal Success Specialization

Instructor: IBM Skills Network Team

What you'll learn

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients and colleagues

Skills you'll gain

Details to know

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Assessments

4 assignments

Taught in English

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There is 1 module in this course

When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients.

In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process. The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

What's included

23 videos23 readings4 assignments

23 videosTotal 17 minutes

Why is it important to be agile to deliver quality work?0 minutesPreview module
You can deliver quality work with agility0 minutes
Let’s begin with the first topic1 minute
Think about it!0 minutes
Recap0 minutes
Let’s move to the second topic0 minutes
What happens when you don’t ask questions?0 minutes
Build a preliminary action plan0 minutes
Recap0 minutes
Let’s move to the third topic1 minute
Make sure that you collect as much information as you can0 minutes
Recap0 minutes
Let’s move to the fourth topic2 minutes
How much is too much?0 minutes
Recap0 minutes
Let’s move to the fifth topic0 minutes
Tips to effectively execute your plan of action1 minute
Recap0 minutes
Let’s move to the sixth topic0 minutes
How do you know that your delivery is successful?0 minutes
Recap0 minutes
Let’s move to the seventh topic0 minutes
Recap0 minutes

23 readingsTotal 44 minutes

How can you apply the agility principles at work?2 minutes
What will you take away from this course?1 minute
Elements of your work landscape3 minutes
Try this five-step process to deliver quality work2 minutes
Various factors can impede your ability to understand an assignment1 minute
What stops you from asking questions?2 minutes
What are you going to do to overcome these challenges?1 minute
Here are a few questions that you can ask2 minutes
Developing a preliminary action plan2 minutes
Susie gets a research request from her manager4 minutes
What are some barriers to doing effective research?2 minutes
Analyze the collected information to derive meaning2 minutes
Sandeep receives a request4 minutes
How can you come up with different solutions?0 minutes
What challenges do you face when generating solutions?1 minute
Use these evaluation techniques2 minutes
How do you know you've done enough evaluation?2 minutes
Let's hear the story of Roger and his team4 minutes
The final test for your plan1 minute
Use this checklist to ensure successful delivery2 minutes
Delivering quality work helps not only your requestor but also you1 minute
Your mindset affects your approach1 minute
Congratulations and next steps.2 minutes

4 assignmentsTotal 31 minutes

Graded Quiz: Delivering Quality Work with Agility 20 minutes
Practice Quiz: Developing a preliminary action plan 3 minutes
Practice Quiz: How should Roopam approach the request?3 minutes
Practice Quiz: Delivering Quality Work with Agility 5 minutes

Instructor

Instructor ratings

4.5 (63 ratings)

IBM Skills Network Team

IBM

58 Courses1,033,409 learners

Offered by

IBM

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Reviewed on Jun 7, 2023

While I learned these skills prior to earning this certificate, I feel it is important to update my vocabulary to current and refresh myself on process in our ever changing business culture.

Reviewed on Sep 18, 2024

Very interesting course on how to deliver quality work with agility.

Reviewed on Sep 15, 2024

Good to be reminded of good practice even if sometimes it seems like common sense.

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