Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Sponsored by Taipei Medical University [C4CB]

1,719,975 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(181,046 reviews)

Beginner level

Recommended experience

6 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(181,046 reviews)

Beginner level

Recommended experience

6 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

Connect with 150+ U.S. hiring organizations in Google’s Employer Consortium

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (155,789 ratings)

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Information Technology
Category: Desktop Support
Category: Technical Support and Services
Category: Network Infrastructure
Category: Electronic Hardware
Category: Computer Hardware
Category: Computer Networking
Category: Systems Administration
Category: General Networking
Category: Network Architecture
Category: Network Engineering
Category: Software Installation
Category: Network Planning And Design
Category: Computer Science
Category: IT Infrastructure
Category: Help Desk Support
Category: Network Administration
Category: Customer and Client Support
Category: Computer Systems

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (50,308 ratings)

What you'll learn

Skills you'll gain

Category: Network Infrastructure
Category: Computer Networking
Category: Network Protocols
Category: TCP/IP
Category: General Networking
Category: Network Engineering
Category: OSI Models
Category: Routing Protocols
Category: Network Architecture
Category: Network Routing
Category: Network Administration
Category: Network Security
Category: Wide Area Networks
Category: Networking Hardware
Category: Network Planning And Design
Category: Network Troubleshooting
Category: Network Routers
Category: Local Area Networks
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Support

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,412 ratings)

What you'll learn

Skills you'll gain

Category: Computer Systems
Category: System Software
Category: Operating Systems
Category: File Systems
Category: File Management
Category: Systems Administration
Category: Software Installation
Category: OS Process Management
Category: Linux Administration
Category: Package and Software Management
Category: Unix Shell
Category: Computing Platforms
Category: Unix
Category: Linux Commands
Category: Command-Line Interface
Category: System Configuration
Category: Windows PowerShell
Category: Windows Servers
Category: Microsoft Windows
Category: Linux

System Administration and IT Infrastructure Services

Course 422 hours4.7 (25,501 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Cloud Services
Category: Information Technology
Category: Lightweight Directory Access Protocols
Category: IT Infrastructure
Category: Network Administration
Category: Microsoft Servers
Category: Server Administration
Category: Information Technology Operations
Category: Windows Servers
Category: Cloud Infrastructure
Category: System Configuration
Category: Active Directory
Category: Data Infrastructure
Category: IT Management
Category: Network Support
Category: Network Infrastructure
Category: Cloud Management
Category: Servers
Category: Infrastructure Architecture

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (23,793 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Cybersecurity
Category: Information Systems Security
Category: Security Management
Category: Network Security
Category: IT Security Architecture
Category: Security Awareness
Category: Security Engineering
Category: Cyber Attacks
Category: Infrastructure Security
Category: Authorization (Computing)
Category: Encryption
Category: Cryptography
Category: Computer Security Awareness Training
Category: Network Infrastructure
Category: Safety and Security
Category: Information Technology
Category: Hardening
Category: Security Software
Category: Computer Security
Category: Endpoint Security

Instructor

Google Career Certificates

Top Instructor

Google
325 Courses11,439,431 learners

Offered by

Google

Why people choose Coursera for their career

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¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.