By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Create Customer Support Data with Google Sheets
Create Customer Support Data with Google Sheets
Instructor: Melissa Al-Shaer
Sponsored by Louisiana Workforce Commission
12,022 already enrolled
Learn, practice, and apply job-ready skills with expert guidance
4.6
(394 reviews)
Beginner level
Recommended experience
1 week of study, 2 hours
Learn at your own pace
Hands-on learning
What you'll learn
Create formulas within Google Sheets to build upon raw data.
Create drop downs and check boxes using the data validation tool.
Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction to Google Sheets
Import Raw Data
Introduction to Formulas
Introduction to Data Validation
Dashboard Design
Complete the Dashboard
Recommended experience
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
4 project images
Instructor
Instructor ratings
4.6 (23 ratings)Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
4.6
394 reviews
- 5 stars
73.85%
- 4 stars
18.02%
- 3 stars
5.58%
- 2 stars
1.01%
- 1 star
1.52%
Showing 3 of 394
SA
5
Reviewed on Sep 15, 2020
Enjoyed every bit of this project. Highly practical and insightful.
FO
5
Reviewed on Sep 4, 2020
It was so educative and the instructor made it all easy.
AS
5
Reviewed on Jun 5, 2021
Thanks to the team Coursera and the lecturer i have learned a lot
You might also like
Coursera Project Network
Coursera Project Network
Coursera Project Network
Coursera Project Network
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy