Communication Strategies for a Virtual Age

Communication Strategies for a Virtual Age

Instructor: Ivan Wanis Ruiz

What you'll learn

Apply communication principles and techniques for in-person and virtual teams
Use a science based approach to create impactful presentations
Refine your communication style to better persuade and influence others
Run more effective and impactful meetings

Skills you'll gain

Details to know

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Assessments

3 assignments

Taught in English

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There are 4 modules in this course

Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference. This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.

By the end of this course, you will be able to: • Apply communication principles and techniques for in-person and virtual teams • Use a science based approach to create impactful presentations • Refine your communication style to better persuade and influence others • Run more effective and impactful meetings • Incorporate strategies to have positive difficult conversations and make people feel valued and listened to *** This course will require you to record yourself speaking. Therefore you must have a phone/computer with a functional camera and microphone.*** WHO SHOULD TAKE THIS COURSE? Anyone looking for professional and/or leadership development. This class mainly uses examples from the professional, business environment. If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you. WHAT MAKES THIS COURSE EFFECTIVE? Many educational experiences describe and explain, but in this course we will apply and demonstrate. We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself. WHY SHOULD YOU TAKE THIS COURSE? We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change! This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.

What's included

10 videos3 readings1 assignment2 discussion prompts

10 videosTotal 44 minutes

Welcome to the Course!3 minutesPreview module
What to expect?5 minutes
The 3 traps of communication2 minutes
First trap - Speaking in third person2 minutes
Second trap - Speaking in formal language3 minutes
Third trap - Speaking with too many details5 minutes
Misconceptions, pros & cons7 minutes
Three types of remote teams5 minutes
Confessionals3 minutes
Be so sensitive4 minutes

3 readingsTotal 30 minutes

Recognizing the 3 traps10 minutes
To formal or not to formal10 minutes
More traps!10 minutes

1 assignmentTotal 5 minutes

Module 1 Quiz5 minutes

2 discussion promptsTotal 20 minutes

Can you find the trap?10 minutes
Virtual communication & Effectiveness10 minutes

In this module we cover meetings both in person and virtually. We will discuss how to make meetings dramatically more efficient and effective. We will also introduce strategies to make the meetings more interactive and to keep an audiences attention especially when they are looking at a screen.

What's included

4 videos1 reading1 assignment2 discussion prompts

4 videosTotal 30 minutes

Too much of a good thing?5 minutesPreview module
(QCTT) + (PS) = Awesome9 minutes
Interactive Awesome7 minutes
What is a question?7 minutes

1 readingTotal 10 minutes

Good or Bad?10 minutes

1 assignmentTotal 10 minutes

Module 2 - Meetings10 minutes

2 discussion promptsTotal 20 minutes

The most important concept10 minutes
The most effective question you could ask10 minutes

In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.

What's included

14 videos5 readings1 assignment3 discussion prompts

14 videosTotal 68 minutes

Communication Styles4 minutesPreview module
Hostile (Bullets & Categories)2 minutes
Indifferent (Help & Advice)4 minutes
Uninformed (Empathy & POV)4 minutes
Supportive (Everything and Everybody)7 minutes
Underlying Motivations4 minutes
Achievement3 minutes
Affiliation5 minutes
Power5 minutes
Questions1 minute
Closed questions2 minutes
Open Questions4 minutes
Strategic Questions6 minutes
Positional vs Principled Bargaining9 minutes

5 readingsTotal 50 minutes

Let's go deep10 minutes
Jedi Mind Tricks10 minutes
Nudging10 minutes
This is just the tip10 minutes
Let's play a game10 minutes

1 assignmentTotal 5 minutes

Module 3 Quiz5 minutes

3 discussion promptsTotal 30 minutes

Check out the style...10 minutes
Hardest / Easiest power motivation10 minutes
Negotiating Case Study.10 minutes

This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.