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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

970 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

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76 - 100 of 234 Reviews for Introduction to Technical Support

By Shine L L

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Apr 7, 2023

I like the clear and articulate teaching method.

By Cassidy G

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Mar 8, 2024

EASY TO NAVIGATE AND FLEXIBLE. VERY RESOURSEFUL

By Abdelaziz B

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May 20, 2023

Excellent description of the technical support

By Harold N

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Oct 11, 2023

Great course to get into a job of the future!

By Dumisani L Z

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Aug 20, 2022

The practical assignment lab was very useful

By Yolanda M

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Sep 18, 2023

very informative course, easy to understand

By STEPHEN A

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Apr 24, 2023

Very Good Introductory to Technical Support

By Imene K

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Nov 25, 2022

Very educative and enjoying process. Thanks

By benny h

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Jul 2, 2023

best decision studying with this plat form

By Deleted A

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Jun 15, 2023

Great course , thanks IBM for this content

By Lisa M B

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Jul 14, 2024

This was a great course. I learned a lot.

By Ezequiel L A

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Jul 29, 2022

Excelente contenido, dinámico y preciso.

By Pierre S

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Aug 12, 2024

Really interesting and easy to follow

By Emmanuel A

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Jun 15, 2023

Coursera is the best leaning platform

By Aaron H

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Aug 31, 2022

Very helpful to a beginer like myself

By Halima Y

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Jan 4, 2024

I enjoyed every part of this course!

By Edgar F

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Jul 7, 2023

Very good course. Very recommended.

By SAMUEL M

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Oct 20, 2023

Must have been the best experience

By Unathi N

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Nov 9, 2022

very informative and easy to learn

By Anthony

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Sep 13, 2024

Very informative and professional

By m s

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Apr 25, 2023

Good intro to course. KEEP GOING!

By Sarvesh S

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Apr 4, 2023

It was a great learning session

By Muhammad I G

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Aug 14, 2024

I have learned skill knowledge

By AIKA A C

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May 4, 2023

Helpful and good fro refresher

By FATEMAH M S A

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Jan 7, 2023

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