Amazon Web Services
AWS Cloud Support Associate Professional Certificate
Amazon Web Services

AWS Cloud Support Associate Professional Certificate

Launch your career in cloud computing. . Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.

Oksana Hoeckele
Alex G.
Russell Sayers

Instructors: Oksana Hoeckele

Top Instructor

Sponsored by Southeastern University

3,578 already enrolled

Earn a career credential that demonstrates your expertise
4.9

(117 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.9

(117 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze customer feedback and experiences to provide insights to internal teams for improving services.

  • Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.

  • Develop strategies to drive and optimize customer communication during critical events.

  • Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.

Details to know

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Taught in English
Recently updated!

May 2024

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Prepare for a career in Information Technology

  • Receive professional-level training from Amazon Web Services
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Amazon Web Services
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    Improve your resume and LinkedIn with personalized feedback

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    Practice your skills with interactive tools and mock interviews

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Professional Certificate - 7 course series

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What you'll learn

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What you'll learn

  • Describe terminology and concepts related to AWS services   

  • Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)    

  • You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.

  • Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.    

What you'll learn

What you'll learn

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What you'll learn

What you'll learn

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What you'll learn

Instructors

Alex G.
Amazon Web Services
9 Courses59,341 learners
Russell Sayers
Amazon Web Services
15 Courses99,390 learners
Morgan Willis
Amazon Web Services
26 Courses787,892 learners

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¹Career improvement (i.e. promotion, raise) based on Coursera learner outcome survey responses, United States, 2021.