By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
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Create Customer Support Data with Google Sheets
![Melissa Al-Shaer](https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/72/8139d94ae84a349349234d2eee15b3/Melissa-Photo.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop)
Instructor: Melissa Al-Shaer
12,192 already enrolled
Included with
(394 reviews)
Recommended experience
What you'll learn
Create formulas within Google Sheets to build upon raw data.
Create drop downs and check boxes using the data validation tool.
Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.
Details to know
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Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction to Google Sheets
Import Raw Data
Introduction to Formulas
Introduction to Data Validation
Dashboard Design
Complete the Dashboard
Recommended experience
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
4 project images
Instructor
![Melissa Al-Shaer](https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/72/8139d94ae84a349349234d2eee15b3/Melissa-Photo.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop)
Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
Why people choose Coursera for their career
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Learner reviews
394 reviews
- 5 stars
73.85%
- 4 stars
18.02%
- 3 stars
5.58%
- 2 stars
1.01%
- 1 star
1.52%
Showing 3 of 394
Reviewed on May 25, 2020
It helps me to learn new skills. I am very happy to take this project. I hope it will help to work in the company in future.
Reviewed on Sep 15, 2020
Enjoyed every bit of this project. Highly practical and insightful.
Reviewed on Jun 5, 2021
Thanks to the team Coursera and the lecturer i have learned a lot
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.