Skills you'll gain: Geospatial Mapping, Machine Controls, 3D Modeling, Real Time Data, Continuous Monitoring, Logistics, Human Factors, Object-Relational Mapping, Communication Systems

Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Service Improvement, Change Control, IT Management, Information Technology Architecture, Technical Management, Practice Management, Security Management, Technical Services, Infrastructure Architecture, Enterprise Architecture, Business Relationship Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, Risk Management Framework

Skills you'll gain: Microsoft Copilot, Responsible AI, Generative AI Agents, Microsoft Power Platform, AI literacy, Power Platform Architecture & Technical Design, Governance, Agentic Workflows, Data Governance, Microsoft 365, Application Lifecycle Management, Product Lifecycle Management, Enterprise Application Management, Configuration Management, User Provisioning, Agentic systems, Technical Writing, Continuous Monitoring, Trend Analysis, Verification And Validation

Skills you'll gain: Service Management, IT Service Management, Customer experience improvement, Service Design, Customer experience strategy (CX), Product Lifecycle Management, Customer Service, Digital Transformation, Process Design, People Management, Service Improvement, Organizational Effectiveness, Digital Design, Change Management, Risk Management, AI Enablement, Supplier Relationship Management, Company, Product, and Service Knowledge, Supplier Management, Value Propositions

Skills you'll gain: Peripheral Devices, Network Troubleshooting, Desktop Support, Computer Displays, USB, Wireless Networks, Virtualization and Virtual Machines, Network Administration, Display Devices, Virtual Machines, General Networking, TCP/IP, Virtualization, Computing Platforms, Cloud Hosting, Network Support, Hardware Architecture, Data Storage, Computer Systems, Memory Management

Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis

Skills you'll gain: Lean Manufacturing, Lean Six Sigma, Lean Methodologies, Operational Excellence, Process Mapping, Process Improvement and Optimization, Data-Driven Decision-Making, Process Optimization, Workflow Management, Process Analysis, Stakeholder Management, Six Sigma Methodology, Operational Efficiency, Process Improvement, Business Process Improvement, Business Workflow Analysis, Productivity, Kaizen Methodology, Continuous Improvement Process, Root Cause Analysis

Skills you'll gain: Malware Protection, Network Troubleshooting, Mobile Security, Security Controls, Remote Access Systems, Scripting, Operating System Administration, Command-Line Interface, Microsoft Windows, Software Installation, Mac OS, Hardware Troubleshooting, Operating Systems, Computer Networking, Linux, Windows Servers, Security Software, Mobile Development Tools, Mobile Development, Software Development

Skills you'll gain: Customer experience improvement, Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Social Media Analytics, Hospitality Services, Capital Expenditure, Organizational Change, Content Creation, Hospitality Management, Financial Forecasting, Finance, Operations Management, Search Engine Optimization, Prototyping, Strategic Planning, Capital Budgeting, Key Performance Indicators (KPIs)

Skills you'll gain: Programmable Logic Controllers, Computational Logic, Code Reusability, Data Structures, Diagram Design, Dataflow, Microsoft Azure, Automation, Program Development, Performance Tuning, Data Management, System Configuration, Interactive Data Visualization, Data Integration, Functional Design, Fine-tuning, Communication, Simulations

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, User Provisioning, Database Application, Security Controls, Business Process Automation, Enterprise Application Management, Email Automation, Role-Based Access Control (RBAC), System Configuration, Identity and Access Management, Information Management, Data Security, Automation, Content Management, Scripting