- Quality Management
- Customer Insights
- Statistical Process Controls
- Quality Improvement
- Customer experience improvement
- Kaizen Methodology
- ISO 9000 Series
- Process Improvement
- Data-Driven Decision-Making
- Continuous Improvement Process
- Product Quality (QA/QC)
- Quality Management Systems
Introduction to Continuous Improvement Process
Completed by Steven Lewis
September 11, 2025
11 hours (approximately)
Steven Lewis's account is verified. Coursera certifies their successful completion of Introduction to Continuous Improvement Process
What you will learn
Explain the core principles of quality improvement and management and their relevance across industries.
Apply tools such as the PDCA cycle and SPC to real-world quality improvement initiatives.
Implement ISO 9000 series standards to establish effective quality management systems.
Evaluate customer feedback and transform it into strategies that enhance satisfaction and quality performance.
Skills you will gain
