- ISO 9000 Series
- Continuous Improvement Process
- Quality Management Systems
- Quality Improvement
- Statistical Process Controls
- Customer experience improvement
- Service Improvement
- Continuous Quality Improvement (CQI)
- Data-Driven Decision-Making
- Product Quality (QA/QC)
- Quality Control
- Quality Management
Introduction to Continuous Improvement Process
Completed by Steven Lewis
September 11, 2025
11 hours (approximately)
Steven Lewis's account is verified. Coursera certifies their successful completion of Introduction to Continuous Improvement Process
What you will learn
Explain the core principles of quality improvement and management and their relevance across industries.
Apply tools such as the PDCA cycle and SPC to real-world quality improvement initiatives.
Implement ISO 9000 series standards to establish effective quality management systems.
Evaluate customer feedback and transform it into strategies that enhance satisfaction and quality performance.
Skills you will gain
