- Empathy
- De-escalation Techniques
- Transaction Processing
- Root Cause Analysis
- Conflict Management
- Problem Solving
- Time Management
- Customer Service
- Communication
- Customer Complaint Resolution
- Retail Store Operations
- Cash Register Operation
Introduction to Customer Service
Completed by Junaid Khan
November 8, 2023
18 hours (approximately)
Junaid Khan's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
