- Value Propositions
- Sales Strategy
- Sales Development
- Sales Prospecting
- Empathy
- Active Listening
- Emotional Intelligence
- Overcoming Objections
- Lead Generation
- Persona Development
- Phone Sales
- Rapport Building
Conversational Selling Playbook for SDRs
Completed by N/A CHEN MOCHENG
January 28, 2021
25 hours (approximately)
N/A CHEN MOCHENG's account is verified. Coursera certifies their successful completion of Conversational Selling Playbook for SDRs
What you will learn
Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale
Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity
Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies
Develop a foundation for emotional intelligence in a sales context and generate an empathetic email
Skills you will gain

