- Active Listening
- Empathy
- Transaction Processing
- Root Cause Analysis
- Non-Verbal Communication
- Conflict Management
- Retail Store Operations
- Communication
- Time Management
- Cash Register Operation
- De-escalation Techniques
- Problem Solving
Introduction to Customer Service
Completed by Agbasu Rita Chinyere
August 17, 2023
18 hours (approximately)
Agbasu Rita Chinyere's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
