- System Support
- Customer Service
- Service Level
- End User Training and Support
- Remote Access Systems
- Technical Support
- Desktop Support
- Technical Documentation
- IT Service Management
- Issue Tracking
- Technical Communication
- Help Desk Support
Introduction to Technical Support
Completed by MOHAMUD HASHI MOHAMED
November 22, 2023
12 hours (approximately)
MOHAMUD HASHI MOHAMED's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
