Customer Service in the Age of Generative AI
Completed by Egon Heyvaert
November 1, 2024
1 hours (approximately)
Egon Heyvaert's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Self Service Technologies
- Category: Customer Engagement
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Performance Analysis
- Category: Customer Support
- Category: Target Audience
- Category: Personalized Service
- Category: Performance Improvement
- Category: Customer experience improvement
- Category: Customer Service
- Category: AI Integrations
