- Quality Management
- Quality Management Systems
- Quality Control
- Process Improvement
- Quality Improvement
- Continuous Quality Improvement (CQI)
- Customer Insights
- Customer experience improvement
- Continuous Improvement Process
- Service Improvement
- ISO 9000 Series
- Product Quality (QA/QC)
Quality Improvement and Management
Completed by Hao Le
April 14, 2025
11 hours (approximately)
Hao Le 's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
