Customer Service in the Age of Generative AI
Completed by CHINAZAEKPERE AMARACHI OBI
February 8, 2025
1 hours (approximately)
CHINAZAEKPERE AMARACHI OBI's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Personalized Service
- Category: Performance Analysis
- Category: Customer Service
- Category: Performance Improvement
- Category: Generative AI
- Category: AI Integrations
- Category: Customer Support
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Engagement
- Category: Customer Communications Management
