- Case Studies
- Data-Driven Decision-Making
- Customer Engagement
- Social Media
- Focus Group
- Customer Service
- Continuous Improvement Process
- Culture Transformation
- Customer Analysis
- Customer Insights
- Communication
- Customer experience strategy (CX)
Voice of the Customer (VoC): Enhancing Experiences
Completed by Julia Weißschädel
February 17, 2024
3 hours (approximately)
Julia Weißschädel's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
