- Quality Management
- Customer Insights
- Quality Control
- Statistical Process Controls
- Service Improvement
- Quality Improvement
- Customer experience improvement
- Continuous Quality Improvement (CQI)
- ISO 9000 Series
- Process Improvement
- Continuous Improvement Process
- Product Quality (QA/QC)
Quality Improvement and Management
Completed by Felix Herrera
May 16, 2025
11 hours (approximately)
Felix Herrera's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
