- Innovation
- Design Thinking
- Case Studies
- Customer Relationship Management
- Market Research
- New Product Development
- Customer experience strategy (CX)
- Customer Analysis
- Service Design
- Business Strategies
- User Feedback
- Product Development
Customer Centric Innovation
Completed by Urania Talía Reyes Álvarez
September 16, 2022
7 hours (approximately)
Urania Talía Reyes Álvarez's account is verified. Coursera certifies their successful completion of Customer Centric Innovation
What you will learn
Have a clear understanding of the concept of innovation – What is it, why is it important, and when and how does is it become successful.
Identify reasons underlying consumers’ psychological resistance to innovation.
Apply understanding of customer needs and the adoption process to identify opportunities for innovation and new product development.
Utilize and apply strategies to capture customer needs.
Skills you will gain
