- End User Training and Support
- Technical Support
- Technical Documentation
- Remote Access Systems
- Service Level
- Issue Tracking
- IT Service Management
- Customer Service
- Desktop Support
- Help Desk Support
- Technical Communication
- System Support
Introduction to Technical Support
Completed by HOAI PHONG LE
April 2, 2024
12 hours (approximately)
HOAI PHONG LE's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
