Quality Improvement and Management
Completed by Daniel Mamou
July 16, 2024
11 hours (approximately)
Daniel Mamou's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Quality (QA/QC)
- Category: Product Improvement
- Category: Customer experience strategy (CX)
- Category: Quality Monitoring
- Category: Process Improvement
- Category: Service Improvement
- Category: Customer Insights
- Category: ISO 9000 Series
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Improvement
- Category: Case Studies
- Category: Technical Standard
