- Empathy
- Adaptability
- Cultural Diversity
- Social Skills
- Interpersonal Communications
- Conflict Management
- Communication
- Relationship Building
- Non-Verbal Communication
- Self-Awareness
- Emotional Intelligence
- Active Listening
Active Listening: Enhancing Communication Skills
Completed by Mai Lam
May 16, 2024
4 hours (approximately)
Mai Lam's account is verified. Coursera certifies their successful completion of Active Listening: Enhancing Communication Skills
What you will learn
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.Â
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.Â
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Skills you will gain
