- Network Troubleshooting
- Issue Tracking
- General Networking
- Operating Systems
- Help Desk Support
- Cloud Computing
- Data Storage
- Hardware Troubleshooting
- Cybersecurity
- Technical Support
- Customer Service
- Cloud Services
Technical Support (IT) Case Studies and Capstone
Completed by Andrey Alfiansyah
August 6, 2023
9 hours (approximately)
Andrey Alfiansyah's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
