Reports, Dashboards, and Customer Success in Salesforce
Completed by JANNATUL NUR FITRIANI LESTARI
September 14, 2025
28 hours (approximately)
JANNATUL NUR FITRIANI LESTARI's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Customer Success Management
- Category: Salesforce
- Category: Sales Support
- Category: Service Management
- Category: Performance Reporting
- Category: Sales Operations
- Category: Inside Sales
- Category: Customer Relationship Management (CRM) Software
- Category: Sales Management
- Category: Business Reporting
- Category: Customer Service
- Category: Customer and Client Support
