- Organizational Structure
- Consumer Behaviour
- Customer Retention
- Cost Accounting
- Innovation
- Customer experience strategy (CX)
- Organizational Change
- Customer Relationship Management
- Strategic Marketing
- Value Propositions
- Business Transformation
- Customer Insights
Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Varun Jain
April 29, 2025
10 hours (approximately)
Varun Jain's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
