Voice of the Customer (VoC): Enhancing Experiences
Completed by Sara Shaflut
February 2, 2026
3 hours (approximately)
Sara Shaflut's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Analysis
- Category: User Feedback
- Category: Surveys
- Category: Culture Transformation
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Service
- Category: Case Studies
- Category: Continuous Improvement Process
