- End User Training and Support
- Desktop Support
- Technical Documentation
- IT Service Management
- Issue Tracking
- System Support
- Technical Communication
- Technical Support
- Service Level
- Customer Service
- Remote Access Systems
- Help Desk Support
Introduction to Technical Support
Completed by Felix Majemite
December 18, 2023
12 hours (approximately)
Felix Majemite's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
