Driving Operational Performance
Completed by Felix Chilapa
May 16, 2025
11 hours (approximately)
Felix Chilapa's account is verified. Coursera certifies their successful completion of Driving Operational Performance
What you will learn
You will learn to bridge finance and operations using the ROIC framework, connecting key variables for informed decision-making.
Skills you will gain
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Capacity Planning
- Category: Key Performance Indicators (KPIs)
- Category: Operational Analysis
- Category: Operational Excellence
- Category: Resource Utilization
- Category: Operational Efficiency
- Category: Business Process Management
- Category: Performance Analysis
- Category: Process Optimization
- Category: Business Metrics
