- Operations Management
- Business Metrics
- Business Modeling
- Key Performance Indicators (KPIs)
- Customer experience improvement
- Process Analysis
- Process Optimization
- Operational Efficiency
- Customer Retention
- Resource Allocation
- Operational Analysis
- Capacity Planning
Driving Operational Performance
Completed by Felix Chilapa
May 16, 2025
11 hours (approximately)
Felix Chilapa's account is verified. Coursera certifies their successful completion of Driving Operational Performance
What you will learn
You will learn to bridge finance and operations using the ROIC framework, connecting key variables for informed decision-making.
Skills you will gain
