Quality Improvement and Management
Completed by Truong NGUYEN MINH
January 25, 2026
10 hours (approximately)
Truong NGUYEN MINH's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Quality Control
- Category: Statistical Process Controls
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
- Category: Quality Improvement
- Category: Quality Management
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: ISO 9000 Series
