Introduction to Customer Service
Completed by Maviael Bezerra de Souza Jr Bezerra de Souza
August 31, 2026
18 hours (approximately)
Maviael Bezerra de Souza Jr Bezerra de Souza's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Time Management
- Category: Active Listening
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Communication Strategies
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Greeting Customers
- Category: Communication
