Introduction to Technical Support
Completed by Beatriz Duarte Antunes
May 11, 2023
12 hours (approximately)
Beatriz Duarte Antunes's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Support and Services
- Category: End User Training and Support
- Category: Customer Service
- Category: Technical Support
- Category: Technical Documentation
- Category: Service Management
- Category: IT Service Management
- Category: Service Level
- Category: Issue Tracking
- Category: Help Desk Support
- Category: Technical Communication
- Category: Remote Access Systems
