- Customer Analysis
- Data-Driven Decision-Making
- Culture Transformation
- Communication
- Customer experience strategy (CX)
- Customer Service
- Customer Engagement
- Customer Insights
- Case Studies
- Continuous Improvement Process
- Social Media
- Focus Group
Voice of the Customer (VoC): Enhancing Experiences
Completed by Victoria Mamuromu Sajin
November 18, 2024
3 hours (approximately)
Victoria Mamuromu Sajin's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
