Customer Service Fundamentals
Completed by Edwin Wainaina
February 12, 2023
14 hours (approximately)
Edwin Wainaina's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Technical Support and Services
- Category: Process Management
- Category: Customer Complaint Resolution
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Empathy
- Category: Customer Engagement
- Category: Customer Support
- Category: Communication
- Category: Telephone Skills
- Category: Problem Solving
- Category: Greeting Customers
