Technical Support (IT) Case Studies and Capstone
Completed by Asakhe Kondlo
June 10, 2025
9 hours (approximately)
Asakhe Kondlo's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Customer Service
- Category: Issue Tracking
- Category: Technical Support
- Category: Cloud Services
- Category: Cloud Management
- Category: Network Troubleshooting
- Category: Computer Hardware
- Category: Cloud Computing
- Category: General Networking
- Category: Data Storage
- Category: Hardware Troubleshooting
- Category: Network Administration
