Technical Support (IT) Case Studies and Capstone
Completed by Omar Alfredo Saavedra
May 12, 2026
9 hours (approximately)
Omar Alfredo Saavedra's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: General Networking
- Category: Computer Hardware
- Category: Technical Support and Services
- Category: System Support
- Category: Cloud Services
- Category: Computer Security Awareness Training
- Category: Cloud Storage
- Category: Network Support
- Category: Cloud Management
- Category: Cybersecurity
- Category: Data Storage
- Category: Cloud Computing
