GenAI for Customer Support
Completed by Vanessa Wenger
January 9, 2026
3 hours (approximately)
Vanessa Wenger's account is verified. Coursera certifies their successful completion of GenAI for Customer Support
What you will learn
Apply Generative AI including effective Prompt engineering in customer service tasks.
Create a custom GPT model using customer service data to generate personalized responses to support tickets.
Integrate a Google Gem with Gmail to automate and enhance email-based customer support.
Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Skills you will gain
- Category: Customer Support
- Category: Generative AI
- Category: Prompt Engineering Tools
- Category: Operational Efficiency
- Category: AI Personalization
- Category: Prompt Engineering
- Category: Customer Service
- Category: Personalized Service
- Category: Customer experience improvement
- Category: Email Automation
- Category: Product Support
- Category: Multimodal Prompts
