- Quality Control
- Continuous Improvement Process
- Customer Insights
- Quality Improvement
- Service Improvement
- Process Improvement
- Continuous Quality Improvement (CQI)
- ISO 9000 Series
- Product Quality (QA/QC)
- Statistical Process Controls
- Quality Management Systems
- Customer experience improvement
Quality Improvement and Management
Completed by Karolina Maziarz
March 31, 2025
11 hours (approximately)
Karolina Maziarz's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
