- Conflict Management
- De-escalation Techniques
- Retail Store Operations
- Empathy
- Customer Service
- Cash Register Operation
- Problem Solving
- Customer Complaint Resolution
- Non-Verbal Communication
- Communication
- Time Management
- Transaction Processing
Introduction to Customer Service
Completed by Teddy Ogana
August 13, 2023
18 hours (approximately)
Teddy Ogana's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain

