- Root Cause Analysis
- Transaction Processing
- Retail Store Operations
- Problem Solving
- Cash Register Operation
- Customer Complaint Resolution
- Time Management
- Conflict Management
- De-escalation Techniques
- Active Listening
- Non-Verbal Communication
- Empathy
Introduction to Customer Service
Completed by Wita Wahyuningsih
August 24, 2023
18 hours (approximately)
Wita Wahyuningsih's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
