Introduction to Customer Service
Completed by Bruno Moraes Silva
October 19, 2024
18 hours (approximately)
Bruno Moraes Silva's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Greeting Customers
- Category: Time Management
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management

